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DELIVERY & RETURNS


  • FREE - 3-5 day shipping in the UK
  • £10 - delivery within the EU
  • £35 - delivery USA
  • £40 - delivery Japan
  • £20 - delivery internationally (ex Japan & USA)

If you are outside the European Community you may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Hillier Bartley has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.

Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Hillier Bartley you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

RETURNS

If you wish to return a purchase please notify us at enquires@hillierbartley.com

If you are unhappy with our products in any way, they can be returned or exchanged provided they are in saleable condition. If you wish to return your item and receive a full refund, the item in question needs to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 3 working days.

Returned items that have been subject to a free shipping and are being returned exclusively for a monetary refund, and not for an exchange of item or credit note, will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you: we at Hillier Bartley take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed satisfactory subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting enquiries@hillierbartley.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes will not be refunded for shipments outside the European Community (EC). We will only accept returns provided that the goods in question are returned by you and received by us in the same condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.